Home

About Us

IT Services

Understanding IT

News & Events

Blog

Support

Contact Us

Blog
  • Register

Texas Professional IT Services LLC Blog

Texas Professional IT Services LLC has been serving the Baytown area since 1995, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Chatbot Technology is Improving for Business Applications

Chatbot Technology is Improving for Business Applications

Chatbots aren’t an unfamiliar technology. These artificially intelligent constructs are becoming more and more prevalent, especially with the rise of virtual assistants in recent years. Now, with an example of this technology residing in most new devices, it becomes important to consider what it could mean for businesses as this trend continues in the future.

Business Applications of Chatbots
Nowadays, there’s an example of a chatbot for each of the big players in technology and software development. Microsoft has Cortana, Apple has Siri, and Google has its Assistant. However, there are other examples that can be seen increasingly more often.

For example, many industries are increasingly using chatbots to handle basic processes. Amtrak has Julie, a chatbot that assists prospective passengers with navigating the Amtrak website and booking their seats. Capital One offers Eno, a chatbot that assists cardholders via text message. Gartner anticipates that, by 2020, chatbots will handle 85 percent of customer service interactions, and by 2021, chatbots will receive more financial focus than traditional mobile app development will from over 50 percent of enterprises.

Streamlining Repetitive Tasks
This only makes sense, when one considers how much time can be saved by transferring the responsibility for repetitive, rote tasks to bots. By freeing up the schedules of free-thinking employees, they are able to devote more time to innovating and producing for your company.

In a business-to-business environment, chatbots can be used to augment lead generation and to help manage the scheduling within a company, again, handling the tasks that require repetition and allowing attention to be directed to concerns and processes that require a human touch. Before long, we should also start to see chatbots that are capable of handling even some of these tasks as well, including invoicing and placing orders--provided that the chatbot can integrate with your other enterprise systems. We can assist you in assuring that your chatbot is capable of these integrations.

Chatbot Concerns
Of course, the technology behind chatbots is still a work in progress. In 2016, Mark Zuckerberg built a personal AI that he named Jarvis. He could interact with Jarvis through his phone or computer and manipulate connected devices. However, in a demo for a reporter, Jarvis required some commands to be repeated, and certain regulations and safety measures make it so that some of Zuckerberg’s desired functions required a bit of tinkering to be accessible.

Microsoft provided another example of the limitations of chatbots with the infamous Twitter chatbot Tay. Tay was a chatbot that would learn through its interactions with users, who would interact with the bot by tweeting to it. Of course, the Internet being what it is, users began flooding the impressionable bot with inflammatory and derogatory input. As a result, Tay went from stating how cool humans are to sympathizing with Adolf Hitler in a matter of hours. Of course, it didn’t help that users were able to put opinions into Tay’s mouth by simply telling the bot to repeat after them.

Despite these speedbumps, there is no denying that chatbots are an increasingly useful technology that can provide a business with the resources to attend to repetitive tasks. How would you make use of a chatbot? Let us know in the comments!

Are You Exposing Your Data by Using Public Wi-Fi?
Why Your Business Needs Email Encryption
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Monday, 23 April 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Security Privacy Cloud Best Practices Business Computing Cybersecurity Technology Managed IT Services Malware Communications Network Security Hardware Backup Business Outsourced IT Wi-Fi Ransomware Smartphones Hackers Save Money Software Microsoft Email Internet Smartphone VoIp Applications Productivity Android Excel Phishing Microsoft Office Settings IT Services Communication VoIP Data Management Google Miscellaneous Data Backup Passwords Social Media Windows 10 Twitter Data Breach Small Business Government Office Cloud Computing Spam Office 365 Computer Innovation Battery Business Management Virus Computers Website Employer-Employee Relationship Efficiency Wireless Charging Automation Vulnerability Workers Business Continuity Saving Money Law Enforcement IT Support Business Intelligence Mobile Device Management Alert Tech Terms User Tips Patch Management Access Control Tip of the week Cortana Remote Computing Scam Analytics App Data Word Password Browser Chrome Managed IT Services Apps How To Politics Windows Hosted Solutions Mobile Devices Retail Router Bandwidth Physical Security IT Support VPN Holiday Laptop Apple Files Copy Telecommute Online Shopping Processors WhatsApp Printers Internet of Things Hard Drives Blockchain iPhone Paste Data loss Comparison Wireless Spyware Entertainment Smart Technology SSD Phone System Antivirus Specifications Facebook HP News IT budget Data Protection Virtualization Remote Monitoring Company Culture Staff Conferencing Document Management Telephone System Automobile Recovery IT Management File Sharing Gadget Dark Web Server Biometrics Telephone Systems Websites Content Filtering Paperless Office Cleaning Google Drive User Security Managed IT Marketing Licensing Access Safety Gmail Digital Botnet Google Maps Two-factor Authentication Information Technology Network Attached Storage Business Technology Millennials User Tip Lead Generation Tech Support BYOD Remote Control Networking Gadgets Edge Hiring/Firing Cybercrime Server Management Managed IT Service Virtual Assistant Spam Blocking Dongle Remote Support Staffing Multi-Factor Security Shortcut Artificial Intelligence Sales Telephony Telecommuting WannaCry Travel Email Management BDR Big Data Data Recovery Collaboration Machine Learning Tablet Voice over IP HIPAA Education Disaster Recovery Technology Tips Hosted Solution Knowledge eCommerce Hard Drive Live Streaming Printer Server Backup and Disaster Recovery CrashOverride WiFi Inventory Emergency Mobile Security Thank You Congratulations

Latest News & Events

Texas Professional IT Services LLC is proud to announce the launch of our new website at http://www.texproit.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our ser...

Contact Us

Learn more about what Texas Professional IT Services LLC can do for your business.

Call Us Today
Call us today
(832) 514-6260

1209 Decker Dr.
STE 202

Baytown, Texas 77520